Category: Communications
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Another Fun Library Signage Webinar
Register at LibraryWorks today! I’m happy to be working with LibraryWorks to provide my “Library Signage: The Good, The Bad, and the Ugly” webinar on Wednesday, January 15, 2025, from 2:00 PM – 3:00 PM EST. Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it…
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Mindful Leadership: The Role of Kindness in Effective Staff Communication
Effective communication is a cornerstone of successful library management, yet it’s often one of the most challenging skills to master. One key aspect for library managers to remember is that they never truly know what their staff members may be dealing with in their personal lives. Many employees face struggles related to finances, relationships, or…
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Are you reviewing your library’s signage?
Regularly reviewing and updating signage inside and outside a library is essential for several reasons: Ensure Clarity and Accessibility: Signage should be clear, easy to read, and accessible to all patrons, including those with disabilities. Regular reviews help ensure that signs use up-to-date language, effective symbols, and accessible formats, which helps all users navigate the…
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New Webinar! Strengthening Communities: Effective Outreach and Partnerships for Libraries
Library outreach is crucial for the communities they serve for several reasons: Access to Information and Resources: Outreach programs help extend library services to underserved populations who may not have easy access to the library, such as those in remote or rural areas, the elderly, or individuals with disabilities. By bringing library services to these…
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New Webinar! Focusing on Focus Groups
Focus groups play a crucial role in shaping the direction and services offered by libraries and non-profits. For libraries, understanding the needs and preferences of their patrons is essential for providing relevant resources and programs. Focus groups allow libraries to directly engage with their community members, gaining insights into their interests, challenges, and expectations. This…
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Championing the HER Philosophy: A Brief Guide for Library and Non-Profit Professionals
In the dynamic and community-focused environment of a library or non-profit organization, the HER philosophy—grounded in Honesty, Energy, and Reliability—serves as a guiding principle for cultivating a thriving and effective workplace. Honesty forms the foundation of transparent communication, fostering trust among staff, patrons, and stakeholders. It is the cornerstone upon which meaningful connections are built,…
